Frequently Asked Questions

  • Make sure NeoVac is plugged into a proper power source and Power is on.
  • Make sure Pre-Motor filter is properly installed in canister.
  • Remove and replace canister.
  • Make sure inlet and sensor area are clear of debris.
  • The voltage on all units is 120v (US plug). We do not suggest using converters as the motor is not built to withstand them, and will burn out quickly.
  • Make sure there is no debris blocking the infrared eyes.
  • Clean the covers of the infrared eyes with a wet q-tip.
  • Turn NeoVac off and back on.
  • Check to ensure there is no debris stuck in the inlet.
  • Clear the canister and clean the pre-motor filter.
  • This is a power interruption to protect your motor from damage when NeoVac has run continuously for 30+ seconds.
  • Ensure the sensor/inlet area is clear of debris, then turn the power off and back on.
  • Dump the debris from the canister.
  • The NeoVac filters should be cleaned every 3-4 canister dumps.
  • You can clean them with warm water and soap.
  • With proper care, the filters will last for the life of your NeoVac.
  • Remove the canister, place over your trash receptacle, then remove the canister lid and dump the contents.
  • For optimal performance, remove and clean the pre-motor filter after heavy dust or fine particle use or at least every 4 times you clear the canister.
  • For any electronic interruptions, turning the NeoVac off and then back on should resolve the problem.
  • For optimal performance, dump your canister when the Canister Full Indicator light is on and keep your filters clean.
  • JPaulJones, L.P. offers a 1-year full warranty on all NeoVac models. We do not require a warranty card to be filled out. However, we do require proof of purchase and a clear picture of the label (showing all information and numbers) on the back of your unit.
  • Please note: if you do not purchase your NeoVac through an Authorized Dealer, we are unable to provide a warranty replacement.
  • Please note: taking apart the NeoVac unit voids the warranty.
  • Yes, we do! Please reach out to us on our Connect page for more details.

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